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DeutschlandGPT

Troubleshooting

Common problems and the fastest way to fix them

Find your symptom below and follow the fix. Still stuck? Jump to Contact support.

This section is growing. If your issue isn't listed, reach us at support@deutschlandgpt.de.

I can't log in with email and password

  • Check that Caps Lock is off and your email is spelled correctly
  • Use Forgot password to reset your credentials
  • If your organisation uses SSO, choose Sign in with SSO instead

SSO login fails with "User not found"

  • Your administrator may still need to provision your account via SCIM or invite you manually
  • Contact your workspace admin to confirm your account is active

The AI stops responding or cuts off mid-answer

  • Refresh the page and retry. A brief network drop can interrupt a streaming response.
  • Check your internet connection

I get a "Model unavailable" error

  • The model may be temporarily down. Switch to a different model and retry.
  • Your administrator may have disabled that model for your workspace

File uploads fail

  • Files must be 100 MB or smaller
  • Supported formats: PDF, DOCX, TXT, PNG, JPG, CSV, XLSX
  • Try a smaller file or a different format

I was logged out unexpectedly

  • Sessions expire after a period of inactivity. Your admin configures this under Settings → Account → Security.
  • On a shared device, another user may have signed everyone out

I can't access certain features

  • Your role may not include that permission. Ask your workspace admin to grant access.
  • Some features need a paid plan. Check Settings → Billing.

Contact support

If none of the above resolves it, reach out:

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