Support
Need help with DeutschlandGPT? Send feedback, reach our team, and check service status.
Whatever you're trying to do, there's a fast way to get help. The quickest option lives right inside the app — no need to leave your chat.
Get help from inside the app
Look for the round question mark button in the bottom-right corner of the screen. It's anchored on every page and your one-stop help center. A coloured dot on it signals something new: an active incident or a new product update.
Send feedback
Send feedback opens a single form for everything: bugs, support requests, and feature ideas. First pick the right type — there are five:
- Bug report – something isn't working as expected
- Feature request – a capability you're missing
- Support – you need help with something
- Improvement – something works but could be better
- Other – anything else
Without signing in: the web form
Not signed in, or just reading the documentation? The same form is reachable directly at beacon.deutschlandgpt.de/feedback — same types, same inbox, no account needed.
Contact support
Stuck, or is your issue urgent? Click the question mark button in the bottom-right and choose Send feedback, type Support.
Question mark button, bottom-right → Send feedback → type Support
The menu at a glance
Clicking the question mark button opens a small panel with everything you need:
One form for everything: bugs, support, feature requests. Click here to open it directly.
If a service is currently disrupted, you'll see it listed here with a link to the status page.
A timeline of the latest product updates and changelogs, so you always know what changed.