Lending integrations
Your widget looks things up in Jira, your CRM or an MCP server with your connection — and changes something there if you explicitly allow it
A widget can answer visitors with current data, such as "What is the status of ticket SUP-12?". To do that, you lend the widget one of your connections and choose exactly which actions it may use.
How to lend an integration
- Open the widget and choose Integrations on the left.
- Click Lend an integration and choose the connection: one of your own, or one your organisation shared with you.
- Under Look up, tick what the widget may look up. All read actions selects them all at once; for our integrations and verified vendor servers they are pre-selected.
- If the widget may also change something (create a ticket, for example), turn on Allow write access for each such action on its own under Change. Read the red warning first.
- Click Lend (with write access: Lend with write access).
The loan applies immediately, also to a widget that is already published. Try it in the test widget at the bottom left of the builder.
You are lending your real access. The widget uses your connection for everyone who writes on the website. Visitors never see credentials, accounts or error messages, but anything the chosen actions find can end up in answers. Only choose what every visitor may learn.
What a widget may and may not do
- Only the chosen actions. The widget gets no other tools, even if a visitor asks for them.
- Changes only with their own switch. An action that creates, changes, sends or deletes something runs only if you allowed exactly that action on its own. Every anonymous person on your website can then trigger it, also with cleverly worded messages. A widget with write access carries the badge Write access lent.
- Integrations and MCP servers are treated the same. For an MCP server you entered yourself we do not know whether a tool only reads, so its tools are listed under Change.
- Your organisation's rules apply. An action your organisation blocked, or one it requires a confirmation for, cannot be used by a widget; nobody is there to confirm. An integration your organisation switched off cannot be lent.
What visitors see
While the widget looks something up, it shows a short line such as "Looking it up in Jira …". If a lookup fails, it answers politely that it cannot look that up right now.
Where you see and withdraw loans
- In the widget under Integrations: every loan is listed with its allowed actions and a Withdraw button.
- On the connection under Settings → Integrations: the connection shows Lent to with each widget, also in the desktop app.
From the next message on, the widget can no longer use the connection. The connection itself stays. If a connection expires or is disconnected, the Integrations section says so until it is reconnected.
Costs
Lookups cost nothing extra. The additional model steps are billed like every widget answer, to your workspace credit pool, never to your personal chat licence. See Limits and billing.